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Cancellation & Refund Policy

Cancellation Policy

Standard Products: TerraMai accepts cancellations on our standard line of non-custom reclaimed wood products prior to shipment. Standard line includes flooring, paneling, and decking products that can be ordered through

Custom Products: TerraMai does not accept cancellations on any custom flooring, paneling, siding, furniture, tables/tabletops, countertops, stair treads, or any other custom product.


TerraMai will accept cancellation for a partial refund provided the non-custom flooring or paneling product has not shipped. There is a 25% restocking fee on cancelled orders.

To request a cancellation, please contact us.