Cancellation & Refund Policy

CANCELLATION POLICY

TerraMai accepts order cancellations of our Standard materials provided the request is made at least two full days prior to scheduled ship date (restocking fees of 25% apply). Standard materials include only poly finished, oil finished or unfinished flooring, paneling, and decking products that you have ordered through the TerraMai eStore. Cancellations of any other materials/products are not accepted.

REFUND

Assuming your cancellation request is approved, you will be refunded 75% of the total sum paid for your order.

To request a cancellation, please contact us.